Voice experiences are extremely difficult to craft in a way that will be truly accessible and inclusive for all users. Problems can arise from things like cultural biases and local colloquialisms, social backgrounds, and accented language and terms, among others. In this episode, guest Diana Deibel joins to talk about how to raise awareness for these inclusive challenges and some tips on how to address them in your voice experiences.
Many of the conversational design principles are based on the idea of the cooperative principle, which states people work together cooperatively in conversation. The principle was defined by Linguist Paul Grice, and it is supported by four conversational maxims, with a fifth being added from linguist, Robin Lakoff. These simple maxims make the foundation for much of voice design. Erika Hall joins the show to give a detailed look at these maxims, which are the Maxim of Quality, Quantity, Relation, Manner and Politeness, and you’ll learn how to apply these ideas into your conversational interfaces and experiences.
Wally Brill of Google describes how personas are an invaluable aspect to voice and conversational design because they provide a foundation to the rest of the design process and help unify a team around a consistent experience.
The 2019 Alexa Conference highlighted a number of interesting developments in the voice space, and Bradley Metrock joins the show to discuss how the boundaries are being pushed and what it means for voice design.
The utilization of story and characterization in voice experiences is highly underrated and a key piece of the development process for the team at Xandra, who share insights into their process and techniques and how they can apply to even individual developers.