Voice experiences have a number of default intents, such as yes/no, stop, cancel, and others. It is important for experiences to customize these default intents in ways that make sense for the context the user is in. Guest Dustin Coates shares a lot of ideas for how to customize these intents and what to consider to make optimal user experiences.
Guest – Dustin Coates
Dustin Coates is the Voice Search Lead at Algolia, author of Voice Applications for Alexa and Google Assistant (Manning Publications, 2019), and co-host of the VUX World Podcast. A Texan, he lives in Paris.